The role of human interaction in complaint handling

Sophie Jeanpert, Laure Jacquemier-Paquin (laure.jacquemier@univ-amu.fr) and Sophie Claye-Puaux
Additional contact information
Sophie Jeanpert: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Laure Jacquemier-Paquin: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université
Sophie Claye-Puaux: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université

Post-Print from HAL

Date: 2021-09
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Published in Journal of retailing and consumer services, 2021, 62, pp.102670. ⟨10.1016/j.jretconser.2021.102670⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03967120

DOI: 10.1016/j.jretconser.2021.102670

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD (hal@ccsd.cnrs.fr).