The symbiotic relationship between digital transformation and renewed employee empowerment in the industrial sector: a case study

Transformation digitale et empowerment dans le secteur industriel: une relation symbiotique

Patrick Gilbert () and Ann-Charlotte Teglborg
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Patrick Gilbert: IAE Paris - Sorbonne Business School
Ann-Charlotte Teglborg: ESCP-EAP - ESCP-EAP - Ecole Supérieure de Commerce de Paris

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Abstract: At the same time as digital transformation is reshaping industrial processes, many calls for new development of empowerment are being made. Over the last few decades, empowerment has been at the heart of lean manufacturing processes and has now the opportunity to be renewed in the era of digital transformation. How do the interactions between digital transformation and empowerment manifest themselves in work situations embedded in industrial processes? In what ways is empowerment renewed in a context of digitalisation of industrial processes? And what are the implications of all this for human resources management? To answer these questions, this article explores the relationship between digitalisation and empowerment in an industrial context. It is based on a brief literature review and presents a case study of Michelin, focusing on seven work situations encountered in one of the company's Chinese plants. The ongoing transformation is characterised by a desire to reconcile digitalisation and empowerment, in an approach defined as symbiotic. As a result, complements to the symbiotic approach are proposed, as well as a renewed symbiotic approach to empowerment in the digital era and fresh perspectives for HRM are opened.

Date: 2021-12-23
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Published in Revue de Gestion des Ressources Humaines, 2021, N° 122 (4), pp.29-43. ⟨10.3917/grhu.122.0029⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-03989995

DOI: 10.3917/grhu.122.0029

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