The impact of technostress on small-business owners’ burnout: The mediating role of strain

Alexandre Benzari (), Anis Khedhaouria (), Olivier Torrès () and Alain Cucchi ()
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Alexandre Benzari: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Anis Khedhaouria: Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Olivier Torrès: UM - Université de Montpellier, Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School
Alain Cucchi: IAE La Réunion - Institut d'Administration des Entreprises - La Réunion - UR - Université de La Réunion, CEMOI - Centre d'Économie et de Management de l'Océan Indien - UR - Université de La Réunion

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Abstract: A revised stress-strain-outcome (SSO) model of burnout was empirically tested with a large sample of 239 small business owners. Our model differentiates the consequences of strain into short-term and long-term consequences to study the mechanisms through which technostress (technostressors) affects strain (short-term consequence) and job burnout as an outcome (long-term consequence). Our results revealed three technostressors (techno-induced work overload, techno-induced job insecurity, and techno-induced role ambiguity) to be positively and directly associated with small business owners strain. There was no direct effect of technostressors on burnout. Considering the short-term and long-term consequences, strain fully mediated the relationship between technostressors and burnout. Implications for theory and practice are discussed.

Keywords: Small business owners; Technostress; Technostressors; Strain; Burnout; Information and communication technologies (search for similar items in EconPapers)
Date: 2022-04-11
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Published in International Journal of Entrepreneurship and Small Business, inPress

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04009442

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