Digital technologies supporting digitalization: a maturity model to manage their usage risks

Lamiae Benhayoun () and Imed Boughzala ()
Additional contact information
Lamiae Benhayoun: UIR - Université Internationale de Rabat
Imed Boughzala: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], IMT-BS - TIM - Département Technologies, Information & Management - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

Post-Print from HAL

Abstract: Digital technologies in support of digitalization allows organizations to improve their strategic and operational performance, but also harbors risks of security, oversizing or loss of control, among others. While the management of these risks is essential to promote the success of digital transformation, no research offers an integrative framework to help monitor them. This study adopts a design science approach to conceive a maturity model evaluating the risks of using digital technologies. This framework is the initial step towards the supervision of these digital risks to succeed in digital transformation. We relied on an in-depth literature review and an empirical study using a Delphi approach and a focus group with 19 practitioners. Accordingly, we identify three dimensions of risks related to data, stakeholders and technology governance and distinguish them according to each digital technology in the spectrum of SMAC and DARQ technologies. We additionally define a maturity scale to assess these risks and a protocol to implement the maturity model. The paper concludes with its theoretical and practical implications as well as a research agenda.

Keywords: Digital technologies; Digital transformation; Risk management; Maturity; SMAC; DARQ; Sustainable Development Goals (search for similar items in EconPapers)
Date: 2023-02-25
References: Add references at CitEc
Citations:

Published in Tiago Prince Sales; Henderik A. Proper; Giancarlo Guizzardi; Marco Montali; Fabrizio Maria Maggi; Claudenir M. Fonseca. Enterprise Design, Operations, and Computing. EDOC 2022 Workshops : IDAMS, SoEA4EE, TEAR, EDOC Forum, Demonstrations Track and Doctoral Consortium, Bozen-Bolzano, Italy, October 4–7, 2022, Revised Selected Papers, 466, Springer, pp.42-62, 2023, Lecture Notes in Business Information Processing, 978-3-031-26885-4. ⟨10.1007/978-3-031-26886-1_3⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04021947

DOI: 10.1007/978-3-031-26886-1_3

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().