Exploring a constrained, non-market service relationship

Exploration d’une relation de service contrainte et non marchande

Anis Jounaid ()
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Anis Jounaid: UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12

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Abstract: This research focuses on a service relationship between users of food aid organizations and the volunteers who serve them. An ethnographic research design was deployed in two aid agencies in France to explore this non-market relationship. Our results allowed us to characterize this relationship, which is different from other service relationships. The dynamics of interaction between users and volunteers lead to a relationship that is sometimes rehabilitative (co-creation of a social link value), sometimes degrading (co-destruction of value) for users.

Keywords: aid organizations; non-market service; service relationship; cocreation; users; volunteer; constrained service; organismes d’aide; service non-marchand; relation de service; co-création; usagers; bénévole; service contraint (search for similar items in EconPapers)
Date: 2023-03-01
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Published in European Review of Service Economics and Management, 2023, 2022 - 2 (n° 14), pp.99-128. ⟨10.48611/isbn.978-2-406-14630-8.p.0099⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04030561

DOI: 10.48611/isbn.978-2-406-14630-8.p.0099

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