Expectations

Johan Bouglet () and Olivier Joffre ()
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Johan Bouglet: IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel
Olivier Joffre: IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel

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Abstract: Stakeholder theory conceptualizes the firm as a constellation of converging or conflicting interests. This approach therefore implies taking into account a plurality of stakeholders claims in the manager's decision-making process. In order to give priority to these competing demands, the stakeholder identification and salience framework of Mitchell, Agle, and Wood determines the salience of stakeholders to the organization by analyzing three attributes: power, legitimation, and urgency. In this chapter, we demonstrate that a demand-based approach may strengthen the practical reach of this framework. Indeed, this conceptualization offers a dynamic representation of the interactions between stakeholders, that helps managing stakeholders' relationships and prevent the formation of coalitions.

Keywords: Stakeholder salience framework; Expectations; Stakeholder Theory; Decision-making process (search for similar items in EconPapers)
Date: 2023
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Published in Jacob Dahl Rendtorff; Maria Bonnafous-Boucher. Encyclopedia of Stakeholder Management, Edward Elgar Publishing, 2023, Elgar Encyclopedias in Business and Management series, 978 1 80037 423 2

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04040988

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