 Piloter l’iso 9001 pour une performance socio-économique durable ou comment redorer l’image d’une norme mal aimée ?Mélissa Sanchez ()
Post-Print from HAL Abstract: The ISO 9001 standard was successful in companies and organisations in the early 2000s, a period marked by successive crises and the need to reassure internal and external stakeholders. Since then, the image of this standard has declined due to the low value-added tasks involved in ensuring its certification. The question of the return on investment of this voluntary standard still drives many managers and researchers today. We explore the case of an SME that is proactive in managing this standard and that operates in a highly regulated sector: the marketing and distribution of medical devices and articles. We present the results of a research-intervention that aimed to help this company highlight the return on investment of this standard and its contribution to sustainable and bearable socio-economic performance. Keywords: ISO 9001 standard; hidden costs and performance; Tetranormalisation theory; neo-institutional theory; ISO 9001; Norme ISO 9001; coûts et performances cachés; théorie de la Tétranormalisation; théorie néo-institutionnelle (search for similar items in EconPapers) Published in 18e Congrès de l’ADERSE : Les paradoxes de la finance durable et responsable, ADERSE, Mar 2022, Paris, France There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04053974 Access Statistics for this paper More papers in Post-Print from HAL |
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