Integration of Knowledge and Performance: An Empirical Study

Mireille El Hajj

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Abstract: This research presents an empirical study that explores the relationship between leading knowledge and organizational performance, revealing the importance of their integration. Empirical data related to the concepts are scarce in Lebanon, so to compensate, data was collected from managers in more than 102 IT companies in Lebanon. The study is based on a multimodal design aiming to understand the relationship between the knowledge creation and diffusion, and ultimately discern their relationship to performance. The review of literature and online search facilitates defining the standards; quantitative analysis of a survey is distributed to the study group; and qualitative analysis of face-to-face interviews is employed to corroborate the findings and to provide deeper understanding. Compiling the input from all participants revealed that knowledgeable employees, analytical adaptabilities and customer satisfaction are critical success factors for a firm's financial performance. Results of the study show that when knowledge and performance are employed together, they result in a synergy between the internal and external environments of the companies. Our theoretical model results and recommendations present new opportunities for future researches. They lead the way towards how to make potentials improvements while ensuring employees' participation and increasing clients' satisfaction.

Keywords: IT companies; Leadership; Knowledge; Customer satisfaction; Performance (search for similar items in EconPapers)
Date: 2018
Note: View the original document on HAL open archive server: https://u-picardie.hal.science/hal-04085844
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Published in Review of Economics and Business Administration = Mağallaẗ al-ʿulūm al-iqtiṣādiyyaẗ wa-idāraẗ al-aʿmāl, 2018, 2 (2), pp.11-40

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