Examining the case of French hesitancy toward IDaaS solutions: Technical and social contextual factors of the organizational IDaaS privacy calculus

Christine Abdalla Mikhaeil and Tabitha James
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Christine Abdalla Mikhaeil: LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique
Tabitha James: Department of Business Information Technology, Pamplin College of Business, Virginia Tech

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Abstract: Identity-as-a-service (IDaaS) is a cloud security service to which companies can outsource the identity and access management (IAM) functions that administer their employee's access to organizational resources. Engaging with the information systems (IS) privacy literature, our qualitative analysis develops a framework for an organizational privacy calculus that informs French organizational consumers' decisions to pursue IDaaS solutions. We collect data from employees of a multinational IDaaS provider operating in Europe but headquartered in the US. Our case study reveals the organizational privacy calculus associated with transferring control of a primary security control to a multinational cloud service provider.

Date: 2023-05-24
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Published in Information and Management, 2023, 60 (4), pp.103779. ⟨10.1016/j.im.2023.103779⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04130774

DOI: 10.1016/j.im.2023.103779

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