Improving Undergraduate Business Student Satisfaction in a Branch of Lebanese Higher Education Sector: The Case of University X

Claudia Ayoubi, Patrick Tabchoury () and Henri Savall ()
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Claudia Ayoubi: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations
Patrick Tabchoury: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations
Henri Savall: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Abstract: This article is concerned with improving student satisfaction and creating a favorable academic environment in a private Lebanese university. Taking the voice of students into consideration and maintaining a close relationship with them is of paramount importance. Socio-Economic Approach to Management was used to help University X better balance between its external and internal environments. This intervention research focused on enhancing the management and quality of services to achieve higher sustainability and improve organizational performance by transforming hidden costs into added value.

Keywords: Socio-Economic Approach to Management; Higher Education; Student Satisfaction; Quality of Services; Hidden Costs. (search for similar items in EconPapers)
Date: 2023
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Published in Theory and Practice of Socio-Economic Management, 2023, 4 (1), pp.article 2

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04142145

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