A System of Quality, Safety, and Environment Integration based on QFD and Risk Approaches

Fatima Bennouna (), Driss Amegouz () and Aicha Seklouli-Sekhari ()
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Fatima Bennouna: USMBA - Université Sidi Mohamed Ben Abdellah
Driss Amegouz: USMBA - Université Sidi Mohamed Ben Abdellah
Aicha Seklouli-Sekhari: DISP - Décision et Information pour les Systèmes de Production - UL2 - Université Lumière - Lyon 2 - UCBL - Université Claude Bernard Lyon 1 - Université de Lyon - INSA Lyon - Institut National des Sciences Appliquées de Lyon - Université de Lyon - INSA - Institut National des Sciences Appliquées, IUT Lumière - Institut Universitaire de Technologie Lumière - Lyon 2 - UL2 - Université Lumière - Lyon 2, UL2 - Université Lumière - Lyon 2

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Abstract: Under the pressure of globalization and competition, the companies use more and more quality, safety and environment process management and certifications. Several practices of quality, safety and environment can be observed, but all of these are distinctly established. Currently, there is no repository for the Integrated Management System (IMS). C ompanies must rely on repositories of three management systems: Quality, Safety and Environment, which can cause contradictory situations and redundancy in terms of actions of improvement. At the international level, several standards were introduced but they remain very complex to implement. Consequently a need in terms of methodology is imperative. For that purpose, we have proposed a methodology of integration of quality, safety and environment by taking into account the correlations between the three systems. So, the plan followed in this research involves presenting the models and existing theories through the literature review, then suggesting the developed methodology, and finally exposing the test of this methodology through a case study.

Keywords: Integrated Management System (IMS); QFD; Continuous improvement; Risk Management; Quality Function Deployment; Integrated Management System (IMS) Continuous improvement Risk Management Quality Function Deployment (search for similar items in EconPapers)
Date: 2014-12
Note: View the original document on HAL open archive server: https://hal.science/hal-04170883v1
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Published in International Journal of Operations and Quantitative Management, 2014, 20 (4), pp.301-316

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