IMPACT STUDY OF QUALITY CERTIFICATION ON ORGANIZATIONAL CHANGE ACCORDING TO THE MCKINSEY 7S MODEL: CASE OF SMES IN THE RABAT-SALÉ-KÉNITRA REGION

ETUDE D'IMPACT DE LA CERTIFICATION QUALITÉ SUR LE CHANGEMENT ORGANISATIONNEL SELON LE MODÈLE MCKINSEY 7S: CAS DES PME DE LA RÉGION DE RABAT-SALÉ-KÉNITRA

Jamila Ez-Zaouine, Abdelkbir Elouidani and Karim Hajar
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Jamila Ez-Zaouine: Université Ibn Zohr = Ibn Zohr University [Agadir]
Abdelkbir Elouidani: Université Ibn Zohr = Ibn Zohr University [Agadir]
Karim Hajar: Université Ibn Zohr = Ibn Zohr University [Agadir]

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Abstract: SMEs engage more in the way of business certification. However, few studies have been conducted on the possible implications of the certification process quality management system for SMEs in general and its organizational architecture in particular. The objective of this research is to analyze the impact of a management model of the structure of SMEs, according to a qualitative approach; so, it is to study the certification process in its relationship with organizational change compared with the Mckinsey 7 S Model. In this article, we will present the results of empirical research that has been conducted on the process of quality certification (ISO 9000) in 30 SMEs in Rabat-Salé-Kénitra region certified by the Moroccan Standards Institute (IMANOR). The study leads to highlight a variety of perceptions of the quality approach that coexist in these companies, as well as varying degrees of involvement of members of the organization. It also shows that despite the process of adapting the certification process context, it sometimes involves an unfavorable change in these companies.

Keywords: Quality certification; Organizational change; Mckinsey 7S model Résumé; Certification de qualité; changement organisationnel; modèle 7S de Mckinsey (search for similar items in EconPapers)
Date: 2022-03
New Economics Papers: this item is included in nep-ara
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Published in Revue D’Etudes en Management et Finance D’Organisation , 2022, 7 (1)

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