Co-construire les services publics locaux: une approche stratégique de la participation des parties prenantes externes. Cas de l’analyse des besoins sociaux dans des centres communaux d’action sociale

Laura Carmouze (), Christophe Alaux () and Fouchet Robert ()
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Laura Carmouze: AMU IMPGT - Institut de management public et de gouvernance territoriale - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon
Christophe Alaux: AMU IMPGT - Institut de management public et de gouvernance territoriale - AMU - Aix Marseille Université, CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon, AMU - Aix Marseille Université
Fouchet Robert: CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon, AMU IMPGT - Institut de management public et de gouvernance territoriale - AMU - Aix Marseille Université

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Abstract: This article aims at understanding how territorial managers view the process of local public services' cocreation. We retain from the literature a cocreation model resulting from the analysis of private and public action at the national level. Strategic management and value co-creation refer to the characteristics of co-construction, managerial / social innovation and empowerment are opportunities. The model is confronted with the field through an analysis of interviews and observations in the social action sector at the local level. The results confirm the dimensions and variables from the literature and complete them by proposing a new dimension, i.e. the determinants of cocreation. Finally, three contributions for territorial managers emerge : conflict management inherent to collective action, the influence of context and interactions as a lever for development, and cocreation to improve the public action legitimacy.

Keywords: stakeholder's theory; territorial strategic management; local public services; services publics locaux cocreation; co-construction; théorie des parties prenantes; management stratégique territorial (search for similar items in EconPapers)
Date: 2021
Note: View the original document on HAL open archive server: https://hal.science/hal-04188705v1
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Published in Vie & sciences de l'entreprise, 2021, 211-212, pp.91-113. ⟨10.3917/vse.211.0091⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04188705

DOI: 10.3917/vse.211.0091

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