The psychological reassurance effect of mobile tracing apps in Covid-19 Era

Fidan Kurtaliqi (), Mustafeed Zaman and Romain Sohier ()
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Fidan Kurtaliqi: Audencia Business School
Mustafeed Zaman: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Romain Sohier: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: As part of their public health policies, most countries have launched mobile tracing applications (apps) to reduce the spread of the COVID-19 virus and reassure their citizens. To the best of our knowledge, no study has explored the importance of ‘well-being' and ‘trust in the future' in the context of digital contact-tracing apps. This is an important gap, especially given the importance of citizens' acceptance of a mobile tracing app and its role in reassuring citizens. Therefore, we study the French government's tracing app—StopCovid—as experienced by a sample of 832 participants from France. The results establish strong links between perceived value and trust in government, well-being, and trust in the future, which are considered the key features of the reassurance effect in a pandemic context. In addition, a multigroup analysis (MGA) allows us to compare the effect of several moderators on the overall model, such as the users versus nonusers of tracking apps or infected versus noninfected with COVID-19. The study provides practical implications by highlighting how governments should deploy mobile tracing apps to contribute to public health and reassure their citizens during the pandemic.

Keywords: Mobile tracing apps; Anxiety; Public health policy; COVID-19; Government trust; Well-being; Trust in the future (search for similar items in EconPapers)
Date: 2022-06
Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-04219653v1
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Published in Computers in Human Behavior, 2022, 131, pp.107210. ⟨10.1016/j.chb.2022.107210⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04219653

DOI: 10.1016/j.chb.2022.107210

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