Managing deviant behavior in knowledge-intensive services

La gestion des comportements déviants dans les services intensifs en connaissances

Faridah Djellal ()

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Abstract: The objective of this contribution is to analyze, through the behavior of the "employee-service provider", the inefficiency of the labor contract in the performance of certain service functions within firms. The paper examines the "labor relationships" established between the "employee-service provider" in charge of the service function and other employees of the company (especially the internal users or consumers of the service in question). This labor relationship is not always cooperative as far as some agents may be tempted to adopt deviant behaviors in their share of knowledge.

Keywords: service relationship; employment relationship; knowledge intensive services; deviant behaviour; sales contract; relation de service; relation d’emploi; services intensifs en connaissance; déviance; contrat de vente (search for similar items in EconPapers)
Date: 2023-10-31
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Published in European Review of Service Economics and Management, 2023, 2023-1 (15), pp.97-117. ⟨10.48611/isbn.978-2-406-15800-4.p.0097⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04274691

DOI: 10.48611/isbn.978-2-406-15800-4.p.0097

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