How Has Social Media Been Affecting Problem-Solving in Organizations Undergoing Lean Production Implementation? A Multi-Case Study

G.L. Tortorella, D. Powell, L. Liu, Moacir Godinho Filho (), J. Antony, P. Hines and D.L.D.M. Nascimento
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L. Liu: XHU - Xihua University, PIMENT - Physique et Ingénierie Mathématique pour l'Énergie, l'environnemeNt et le bâtimenT - UR - Université de La Réunion
Moacir Godinho Filho: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: This paper investigates the impact of social media utilization on problem-solving routines in organizations undergoing Lean Production (LP) implementation. A multi-case study was conducted in three firms from different sectors with distinct maturity levels of LP implementation. Empirical evidence was collected through complementary ways, such as semi-structured interviews, secondary data, and in loco non-participant observation. Data were then analyzed and triangulated, leading to propositions on the effects of social media on problem-solving activities in lean organizations. This research was grounded on the concepts of Information Manipulation Theory. Our findings suggest that, while social media may contribute to the amount of information that is shared for solving problems, the relevance and the level of details of such information may be shallow, overburdening the help chain mechanisms and generating wastes like overprocessing. The identification of the impact of social media on problem-solving activities enables a better comprehension of how new information and communication technologies can promote (or impair) the intra- and inter-organizational links. It also helps identify improvement opportunities in integrating social media into problem-solving routines, resulting in more responsive and competitive organizations. \textcopyright 2023 The Author(s)

Keywords: Case-studies; Economic and social effects; Help chain; Lean production; Lean Production; Maturity levels; Medium utilization; Multi-case studies; Multi-case study; Participant observations; Problem-solving; Secondary datum; Semi structured interviews; Social media; Social networking (online) (search for similar items in EconPapers)
Date: 2023
Note: View the original document on HAL open archive server: https://normandie-univ.hal.science/hal-04277175v1
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Published in Journal of Industrial Information Integration, 2023, 35, ⟨10.1016/j.jii.2023.100515⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04277175

DOI: 10.1016/j.jii.2023.100515

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