TOWARDS A BETTER UNDERSTANDING OF INTEGRATION PROCESSES: VALIDATION OF A MODEL OF NEWCOMERS’ PROACTIVE BEHAVIORS

VERS UNE MEILLEURE COMPREHENSION DES PROCESSUS D'INTEGRATION: VALIDATION D'UN MODELE D'INTEGRATION PROACTIVE DES NOUVEAUX SALARIES

Delphine Lacaze ()
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Delphine Lacaze: AMU IAE - Institut d'Administration des Entreprises (IAE) - Aix-en-Provence - AMU - Aix Marseille Université

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Abstract: Managing newcomers' integration in enterprises is of major importance nowadays as difficulties in recruitment of efficient workers and loss of competencies are feared. Based on the theoretical background of organizational socialization, this research aims at validating a model of the proactive role of new recruits in the process of integration for low qualified jobs in services. A quantitative validation with structural equations modeling showed that newcomers' individual integration tactics are used in a sequential manner allowing a higher level of socialization in four domains (mediating variables) which in turn, are related to a higher work performance. Organizational socialization tactics (moderating variables) do not foster the efficiency of individual integration tactics which justifies to center the management of integration on individuals by stimulating newcomers' proactivity and developing tools to accompany their efforts.

Keywords: Organizational socialization; integration; service activities; customer contact service workers; fast-food industry; retail industry; structural equation modeling (search for similar items in EconPapers)
Date: 2005
Note: View the original document on HAL open archive server: https://amu.hal.science/hal-04321292
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Published in Revue de Gestion des Ressources Humaines, 2005, 56, pp.19-35

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