Towards a multi-party interaction framework: State-of-the-art review in sustainable operations management

Zhaofu Hong, Hongyan Zhang, Yeming Gong () and Yugang Yu
Additional contact information
Zhaofu Hong: Lanzhou University
Hongyan Zhang: Lanzhou University, USTC - University of Science and Technology of China [Hefei]
Yeming Gong: EM - EMLyon Business School
Yugang Yu: USTC - University of Science and Technology of China [Hefei]

Post-Print from HAL

Abstract: Sustainability, which inspires the inclusive development of economy, environment and society, has received extensive attention from practical and academic communities. Existing review literature on sustainable operations management (SOM) mainly focuses on firms' sustainable operations with the impact of regulators and consumers. However, the comprehensive interactions among three agents (firms, regulators and consumers) playing increasingly important roles in sustainable development are rarely investigated in SOM. This study proposes a novel firm–regulator–consumer (FRC) interaction framework to study operations decisions and interactive cooperation considering the interactions among three agents through a comprehensive literature review on SOM. We find that conflicts may exist between profits and sustainability goals, but can be balanced by the regulators' policies and consumers' green behaviours. The framework provides support for exploring some future research opportunities. Further attention could be paid to the interactions among firms (F–F), among regulators (R–R), among consumers (C–C) and social performance improvement. In particular, innovative business models (e.g. sharing economy, social media) and new disruptive technologies (e.g. artificial intelligence, blockchain, cloud computing, big data and 5G) play vital roles in achieving sustainability.

Keywords: Production and operation decision; sustainable operations management; internal and external interaction; innovative technology and business model; sustainable supply chain management (search for similar items in EconPapers)
Date: 2022-04-01
References: Add references at CitEc
Citations:

Published in International Journal of Production Research, 2022, 60 (8), 2625-2661 p. ⟨10.1080/00207543.2021.1894368⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04325617

DOI: 10.1080/00207543.2021.1894368

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().