New Service Development Process: What Can We Learn from Research and Technology Organisations?

Pierre-Jean Barlatier (), Eleni Giannopoulou () and Lidia Griszkiewicz
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Pierre-Jean Barlatier: EDHEC - EDHEC Business School - UCL - Université catholique de Lille, GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur
Eleni Giannopoulou: BETA - Bureau d'Économie Théorique et Appliquée - AgroParisTech - UNISTRA - Université de Strasbourg - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UL - Université de Lorraine - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement

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Abstract: Research and Technology Organisations (RTOs) are crucial contributors to national innovation systems, as they provide highly innovative services to European economies and societies. However, very few empirical studies have investigated how RTOs actually develop their service innovations. Thus, this paper explores the new service development (NSD) process of five renowned European RTOs. Our findings suggest that the NSD process in RTOs is ad hoc and highly iterative, and mostly informal. Moreover, this research highlights two additional noteworthy results: the NSD project vs. service innovation "culture" dilemma and the interesting open dimension of the RTOs' NSD process.

Keywords: Service innovation; Research and technology organisations; New service development process (search for similar items in EconPapers)
Date: 2021-05-26
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Published in Anne-Laure Mention; Tor Helge Aas. Managing Open Service Innovation, 06, WORLD SCIENTIFIC, pp.145-166, 2021, Open Innovation: Bridging Theory and Practice, 978-981-123-450-7. ⟨10.1142/9789811234491_0007⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04331103

DOI: 10.1142/9789811234491_0007

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