Effects of IS Quality on Firm Performance from the Perspective of a Business Executive: The Role of Business Strategy

Mondher Feki ()
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Mondher Feki: RITM - Réseaux Innovation Territoires et Mondialisation - Université Paris-Saclay

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Abstract: Given the lack of knowledge on IS success evaluation at the organizational level, the purpose of this study is to integrate the resource-based view, process-oriented approach, IS success models into an integrated model to examine the relationship between the IS quality and its performance impacts. This study also examines the moderating effect of the firm's business strategy on this relationship. The model is tested on a sample of 102 Tunisian firms using the structural equation modeling method. The results show that business-process performance and individual performance played a role of partial mediation in the relationship between IS quality and organizational performance. The results also indicate that the mediation process between IS quality and organizational performance via the business-process performance differs depending on the business strategy. This article is one of a few early efforts that address the role of business strategy in explaining the performance impacts of IS quality.

Date: 2022-05-12
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Published in International Journal of Technology and Human Interaction, 2022, 18 (1), pp.1-17. ⟨10.4018/IJTHI.303591⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04334321

DOI: 10.4018/IJTHI.303591

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