From feeling like home to being at home: The negative outcomes of attachment to commercial places

Alain Debenedetti () and Damien Chaney ()
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Alain Debenedetti: IRG - Institut de Recherche en Gestion - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12 - Université Gustave Eiffel
Damien Chaney: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: This research illuminates the negative facets of attachment to commercial places. Prior research focusing on place attachment has emphasized that strong emotional bonds with a commercial place trigger behaviors that were valuable to both managers and customers. However, consumers' strong emotional engagement to places can lead them to move from feeling at home – where consumers experience a sense of comfort and familiarity – to being at home – where they see the place as part of their personal space –, which is likely to impact the place's commercial activities. Building on managers' and consumers interviews, our data emphasize the negative effects of attachment to commercial places, and also suggest that surprisingly, managers themselves play a role in the development of detrimental behaviors in the places they manage.

Keywords: Attachment to commercial places; Emotional bonding; At-homeness; Retailing; Negative outcomes,attachment to commercial places emotional bonding at-homeness retailing negative outcomes,attachment to commercial places,emotional bonding,at-homeness,retailing,negative outcomes (search for similar items in EconPapers)
Date: 2024-03
New Economics Papers: this item is included in nep-ure
Note: View the original document on HAL open archive server: https://hal.science/hal-04355633v1
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Citations: View citations in EconPapers (1)

Published in Journal of retailing and consumer services, 2024, 77, pp.103653. ⟨10.1016/j.jretconser.2023.103653⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04355633

DOI: 10.1016/j.jretconser.2023.103653

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