Responsible innovation and digital platforms: the case of online food delivery

Innovation responsable et plateformes numériques: le cas de la livraison de nourriture en ligne

Cédric Gossart () and Cynthia Srnec ()
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Cédric Gossart: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université, IMT-BS - DEFI - Département Droit, Économie et Finances - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]
Cynthia Srnec: LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - Université Paris-Saclay - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], THEMA - Théorie économique, modélisation et applications - CNRS - Centre National de la Recherche Scientifique - CY - CY Cergy Paris Université

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Abstract: Online Food Delivery (OFD) has evolved with the fast diffusion of digital platforms. But these innovations have thrived at the expense of riders delivering food orders. Riders' risks increase because of irresponsible behaviours in the OFD ecosystem. We seek to identify sources of irresponsibility in OFD ecosystems, which adopted OFD innovations (mobile apps). We argue that these sources are distributed across actors and span across innovation adoption phases. We construct a grid to identify these sources at each adoption phase, and apply it using data collected in France during the Covid pandemic, when riders' risks soared. Our first result enables us to fill an important gap in the literature, by providing a grid to analyse sources of irresponsibility in an OFD ecosystem. Our second result identifies these sources in the French OFD ecosystem, and enables us to provide an improved grid and to formulate managerial recommendations.

Keywords: Riders; Irresponsibility; Responsible Innovation; Online Food Delivery; Innovation Adoption; Innovation responsable; Livraison de repas en ligne; Adoption de l'innovation; Livreurs; Irresponsabilité (search for similar items in EconPapers)
Date: 2024
Note: View the original document on HAL open archive server: https://hal.science/hal-04372253v1
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Published in Journal of Innovation Economics & Management, 2024, Responsible Innovation Theoretical Debates and Facts Trends, 43 (1), pp.215-246. ⟨10.3917/jie.pr1.0155⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04372253

DOI: 10.3917/jie.pr1.0155

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