Patient satisfaction with Therapeutic Education in Oncology: antecedents, consequences, and the moderating effect of perceived value

B. Labbe Pinlon (), C. Lombart, V. Berger and D. Louis ()
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B. Labbe Pinlon: Audencia Business School
C. Lombart: Audencia Business School

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Abstract: This research aims to deepen our understanding of patients' satisfaction with therapeutic patient education (TPE) in oncology. The research model proposed was tested, with structural equation modeling, on 207 French breast-cancer patients who participated in a TPE program. The results confirm that post-TPE empowerment and relational proximity to the TPE team are two major antecedents of patient's satisfaction—and attitude and word-of-mouth toward TPE are two important consequences of this concept of satisfaction. However, the established relationships are moderated by the patients' profiles (i.e., utilitarian believers, passionate followers, or holistic followers) in terms of the perceived value of their own experience of patient education. These results will enable stakeholders to adapt their TPE promotion strategies to the profiles of the patients. The study will also help to demonstrate and highlight the patient benefits of TPE to various stakeholders and thus will favor access to this personalized care practice, which is essential in the management of chronic diseases, but is still limited in oncology.

Keywords: Therapeutic patient education; Patient education; Patients’ experience; Satisfaction; Perceived value; Breast cancer. (search for similar items in EconPapers)
Date: 2024-01
Note: View the original document on HAL open archive server: https://hal.science/hal-04383979v2
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Published in Health Services Management Research, 2024, 37 (1), ⟨10.1177/09514848231151825⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04383979

DOI: 10.1177/09514848231151825

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