Enhancing Supply Chain Innovation and Operational Agility Through Knowledge Acquisition From the Social Media: A Microfoundational Approach

A.M. Ghouri, P. Akhtar, V.G. Venkatesh, A. Ashraf, G. Arsenyan, S.Y. Tarba and Z. Khan
Additional contact information
A.M. Ghouri: LSBU - London South Bank University
P. Akhtar: University of Aberdeen
V.G. Venkatesh: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
A. Ashraf: USTC - University of Science and Technology of China [Hefei]
G. Arsenyan: RAU - Russian-Armenian University
S.Y. Tarba: University of Birmingham [Birmingham]
Z. Khan: University of Aberdeen

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Abstract: In this article, we present an examination of the interlocks between knowledge acquisition from social media (KAfSM), organizational microfoundations structure and design (OMFSaD), supply chain innovation (SCI), and operational agility (OA). These interlocks were tested on data collected from 172 Managers/Directors/CEOs of 96 firms operating in nine manufacturing industry sectors in Malaysia. Our findings suggest that OMFSaD plays a key role when interlinked with KAfSM. Furthermore, OMFSaD is significantly associated with SCI and OA, and SCI significantly correlates with OA and partially mediates the relationship between OMFSaD and OA. The outcomes are consistent with our understanding of IT-enabled organizational capabilities—thus contributing to dynamic capability theory—and suggest that KAfSM helps revamp processes, routines, and business operations in frequently changing environments. In this article, we draw implications for research and practice. IEEE

Keywords: Business; Social networking (online); Decision making; Technological innovation; Stakeholders; Supply chains; Media (search for similar items in EconPapers)
Date: 2023-10-19
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Published in IEEE Transactions on Engineering Management, 2023, 71, pp.12777-12791. ⟨10.1109/TEM.2023.3316119⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04433891

DOI: 10.1109/TEM.2023.3316119

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