User Innovation Rings the Bell for New Horizons in E-Health: A~Bibliometric Analysis

K. Ghasemzadeh, O. Escobar, Z. Yordanova and M. Villasalero
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O. Escobar: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School

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Abstract: Purpose: The study examines the amplifying role of users in the e-healthcare sector and holistically show its current state and potential. The paper aims at contributing to the scientific literature with a comprehensive review of the current state of the art on the application of user innovation (UI) in the e-healthcare sector, as a solid step for discussing the potential, trends, managerial gaps and future research avenues in this field. Despite the crucial importance of the topic and increasing attention toward it in the last few years, there is a lack of comprehensive scrutiny on different angles of involving users in health technology innovations so far. Design/methodology/approach: This study combines two methods of bibliometric analysis and extensive content analysis of 169 journal articles on Scopus and Web of Science to unfold five research questions regarding the mechanisms of involving users, innovations characteristics and the role of users throughout the innovation process. Findings: A clear result of the applied methodology is the profiling of users involved in e-health innovations in seven categories. The results of this study shed light on the current practice of not involving users in all the stages of the innovation process of m-health, telemedicine, self-managing technologies, which is contrary to the best practices of the UI application. Research limitations/implications: Collection of relevant studies due to lack of comprehensibility of the keywords. Practical implications: The offered propositions can act as a roadmap to potential research opportunities as well as to organize such innovations from a managerial perspective in particular healthcare organization managers and the middle managers operating at R&D sectors and policymakers. Originality/value: This study is the first of its kind that digs out the application of UI strategies such as user-centered design in the context of e-healthcare and provides a bibliometric and extensive content analysis of the studies conducted in this theme over the years. \textcopyright 2022, Khatereh Ghasemzadeh, Octavio Escobar, Zornitsa Yordanova and Manuel Villasalero.

Keywords: Digital health; Digital transformation; E-Healthcare; Open innovation; Telemedicine; User innovation; User-centered design (search for similar items in EconPapers)
Date: 2022
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Published in European Journal of Innovation Management, 2022, 25 (6), pp.656-686. ⟨10.1108/EJIM-04-2021-0181⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04444808

DOI: 10.1108/EJIM-04-2021-0181

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