How do you control performance while maintaining trust-based relationships?

Comment contrôler la performance tout en préservant des relations de confiance ?

Valérie Neyns and Laurent Karsenty ()
Additional contact information
Valérie Neyns: CLLE-LTC - Cognition, Langues, Langage, Ergonomie - EPHE - École Pratique des Hautes Études - PSL - Université Paris Sciences et Lettres - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse - CNRS - Centre National de la Recherche Scientifique
Laurent Karsenty: CRTD - Centre de recherche sur le travail et le développement - CNAM - Conservatoire National des Arts et Métiers [CNAM]

Post-Print from HAL

Abstract: Findings on the effects of corporate performance control are mixed. While some studies highlight the benefits, others insist on the harmful effects, particularly on the social climate and relationships of trust. These apparent contradictions call into question the modalities and conditions of control leading to both positive and negative effects on performance and social climate. The aim of this chapter is to address this issue and understand how it is possible to control performance while maintaining trust within work teams. With this in mind, a literature review has been carried out in various disciplinary fields (ergonomics, sociology, management, accounting). It is structured around 3 main questions: How is the use of performance indicators integrated into managerial practices? What are the expected and observed effects (advantages and disadvantages) of these practices? Is it possible to propose a performance control system based on trust?

Date: 2013
Note: View the original document on HAL open archive server: https://cnam.hal.science/hal-04464246
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in La confiance au travail, Octarès, pp.145-165, 2013, Le travail en débats, 978-2-36630-019-2

Downloads: (external link)
https://cnam.hal.science/hal-04464246/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04464246

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().