Developing a Scale to Measure Kindness in the Workplace Based on Empathy, Inclusivity, and Recognition of Effort

Steve Ordener, Silvester Ivanaj () and Olivier Mesly ()
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Steve Ordener: ICN Business School
Silvester Ivanaj: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Olivier Mesly: ICN Business School, CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine

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Abstract: The present research, centered around the tenets of data percolation methodology and the Churchill paradigm, aimed to create and validate a scale tailored to measure the construct of kindness in the workplace (KIW), extending beyond simply quantifying acts randomly. We undertook a comprehensive literature review, coupled with expert discussions, to decide on the elements that determine KIW. We then collected the feedback from a diverse group of professionals to test the proposed, emerging model. The result is a multidimensional instrument that captures the three core components of KIW: empathy, inclusivity, and recognition of effort. This tool enhances the existing theoretical discourse on positive workplace behaviors and provides organizations with a metric to evaluate human performance, laying the foundation for custom interventions, and cross-cultural comparisons and industry benchmarks.

Keywords: Churchill paradigm; data percolation; kindness workplace; empathy; inclusivity; intention to quit; measurement scale; recognition of effort; Echelle de mesure; gentillesse au travail; empathie; inclusivité; reconnaissance de l'effort; percolation des données; intention de démissionner (search for similar items in EconPapers)
Date: 2024-01-19
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Published in Revue de Gestion des Ressources Humaines, 2024, 4 (130), pp.51-72. ⟨10.3917/grhu.130.0051⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04465004

DOI: 10.3917/grhu.130.0051

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