When Are Visitors Actually Satisfied at Visitor Attractions? What We Know from More than 30 Years of Research

L.S. Faerber, J. Hofmann, D. Ahrholdt and O. Schnittka
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L.S. Faerber: HSBA - Hamburg School of Business Administration
J. Hofmann: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
D. Ahrholdt: HSBA - Hamburg School of Business Administration
O. Schnittka: SDU - University of Southern Denmark

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Abstract: Visitor attractions (VAs) are very important factors in choosing a tourist destination and have tremendous economic impact, resulting in VAs' increasing numbers and higher competition. To achieve competitive advantages and positive economic effects for destinations and VAs, research evidence is needed regarding beneficial and operable VA success drivers. Research considers visitor satisfaction (VS) as the key to success. Despite the high managerial relevance of VS drivers, no integrative analytical summary of quantitative-empirical findings in this field is available. To derive empirical generalizations about all VAs and insights regarding specific VA categories, a critical literature review of VS drivers including a meta-analysis based on 61 primary studies reporting 373 VS effects is provided. Based on these findings, detailed managerial implications and avenues for further research are described. © 2021 Elsevier Ltd

Keywords: competition (economics); competitiveness; economic impact; literature review; Literature review; quantitative analysis; research work; tourism economics; tourist attraction; tourist destination; Visitor attraction; Visitor satisfaction (search for similar items in EconPapers)
Date: 2021
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Published in Tourism Management, 2021, 84, ⟨10.1016/j.tourman.2021.104284⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04470131

DOI: 10.1016/j.tourman.2021.104284

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