Heterodox Approach of Supply Chains: A Praise of Slowness

Hicham Abbad () and Gilles Paché
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Hicham Abbad: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes
Gilles Paché: CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université

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Abstract: Since the 1980s, studies in logistics and SCM have continually focused on the control of time and space to obtain a sustainable, competitive advantage. The most sophisticated models underline that tightening of deadlines in a JIT economy is essential to all supply chain members to satisfy an increasingly chrono-sensitive customer. The aim of the article is to question this dominant paradigm from a synthesis of various academic studies, showing that slowness logistics can appear to be efficient in a more low-cost than high-tech perspective. Numerous illustrations from online shopping and retailing industry show that it is possible to act on a more substantial delivery time and recurring out-of-stocks while attracting customers who consider themselves satisfied.

Keywords: service quality; slowness logistics; e-commerce; experience; online shopping; retailing (search for similar items in EconPapers)
Date: 2015-11-09
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Published in Supply Chain Forum: An International Journal, 2015, 14 (4), pp.42-53. ⟨10.1080/16258312.2013.11517327⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04514979

DOI: 10.1080/16258312.2013.11517327

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