Different IT Projects, but the same Conflicts. Action Research During IT Deployment

Peter Saba, Régis Meissonier () and Antoine Harfouche
Additional contact information
Régis Meissonier: UM - Université de Montpellier, Mémoires - Institut d'Administration des Entreprises (IAE) Montpellier - UM - Université de Montpellier, MRM - Montpellier Research in Management - UPVD - Université de Perpignan Via Domitia - UM - Université de Montpellier

Post-Print from HAL

Abstract: Information System (IS) research has overlooked user conflicts in teams among simultaneous or successive Information Technology (IT) projects, leaving a gap in comprehending the potential contagion processes leading to project failure. While IS literature has separately developed theories on conflicts and conflict contagion, we conceptualize a whole theoretic system we call "IT Conflict Contagion" (IT-CC). This theory is used as a driver for a 2-year action research project conducted at a French management consulting firm during the second attempt of its Business Intelligence (BI) tool baptized "PMT." While most MIS methods tend to manage conflicts within the boundaries of an IT project, we emphasize the need for a comprehensive understanding of past IT implementations and their impact on subsequent projects despite the different aims, designs, and functionalities of these IT systems. This research calls for IS researchers and practitioners to adopt a holistic conflict management perspective, considering the IT portfolio and the interplay between various IT systems to ensure successful IT implementation.

Date: 2024-01-13
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Published in Information Systems Frontiers, 2024, ⟨10.1007/s10796-023-10467-6⟩

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04557187

DOI: 10.1007/s10796-023-10467-6

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().