COVID-19 and the future of teleworking: employees’ perception and acceptance

COVID-19 et le futur du télétravail: la perception et l’acceptabilité des employés

Patricia Baudier (), Galina Kondrateva and Chantal Ammi ()
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Patricia Baudier: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Galina Kondrateva: EDC - EDC Paris Business School
Chantal Ammi: IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris]

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Abstract: A primary governmental measure to contain the spread of COVID-19 was forced teleworking. Both managers and employees had to adjust their manner of interaction to reach their goals. Using qualitative and quantitative methods, this study examines the phenomenon of teleworking. The model was developed out of 11 interviews with managers from a French company. Following the Churchill paradigm, a new model was pre-tested using a convenience sample of 167 respondents. The final dataset was obtained from 202 participants from the same company as the interviewed managers. The findings demonstrate that contamination avoidance is not perceived as useful for telework adoption. The study highlights the importance of the technology acceptance model and the influence of working environment, work-life balance, personal innovativeness, and productivity. The analysis addresses the moderation effects of age, gender, family situation, function, and commute time. This study opens a discussion on the future of teleworking.

Keywords: COVID-19; Productivity; TAM; Teleworking; Work-life balance; Working environment; Sustainable Development Goals; Equilibre vie professionnelle et vie privée; Environnement du travail; Productivité; Télétravail (search for similar items in EconPapers)
Date: 2023-05
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Published in Gestion 2000, 2023, 40 (3-4), pp.190-228. ⟨10.3917/g2000.403.0210⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04563587

DOI: 10.3917/g2000.403.0210

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