L'expérimentation "Design de services" un levier en faveur de l'approche systémique

Valérie Guichon ()
Additional contact information
Valérie Guichon: USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc

Post-Print from HAL

Abstract: The "Service Design" experimentation implemented as part of the NCU@SPIRE project at the University of Savoie Mont Blanc serves as a true catalyst for the systemic approach, generating the following induced effects: - Facilitating encounters between different professional profiles on the same theme and with a common goal: student success. - Providing meaning and avoiding injunctions: defining needs collectively for the collective's common goal to be achieved by the collective. - Valuing the engagement and expertise of staff in this organizational transformation and supporting initiatives: highlighting actions noted by staff and currently being considered or implemented. - Valuing and reinforcing actions proposed by the NCU@SPIRE project team to policymakers, teachers, or services to facilitate their implementation.

Keywords: Management secteur public; systémique des organisations; design de services; transformation des organisations (search for similar items in EconPapers)
Date: 2023-11-30
Note: View the original document on HAL open archive server: https://hal.science/hal-04595678
References: Add references at CitEc
Citations:

Published in JOURNÉES NCU “Pérennisation des dispositifs mis en oeuvre dans le cadre des NCU”, Nov 2023, Rennes, France

Downloads: (external link)
https://hal.science/hal-04595678/document (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04595678

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().