The Role of Artificial Intelligence in Improving Hotels Property Management Systems

Nasser Bouchareb ()
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Nasser Bouchareb: UFAS1 - Université Ferhat-Abbas Sétif 1 [Sétif]

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Abstract: This paper investigates how Artificial Intelligence (AI) can improve Hotel PropertyManagement Systems (PMS) in the hospitality industry. It traces the evolution of PMS from manual to modern AI-infused counterparts, demonstrating how AI improves effectiveness and guest satisfaction. AI-driven PMS significantly improve efficiency in operations, making hotels more competitive in a dynamic landscape, by focusing on dynamic pricing strategies, real-time brand monitoring, and streamlined customer experiences. The paper highlights the practical significance of AI in the hospitality industry, promoting to a better understanding of technology's role in providing customized services and operational excellence, ultimately improving the quality of travel experiences.

Keywords: Artificial Intelligence (AI) Channel manager Hospitality industry Property Management Systems (PMS) Revenue Management JEL Classification Codes: C88 L83 O32; Artificial Intelligence (AI); Channel manager; Hospitality industry; Property Management Systems (PMS); Revenue Management JEL Classification Codes: C88; L83; O32 (search for similar items in EconPapers)
Date: 2023-12-30
New Economics Papers: this item is included in nep-cmp, nep-cse, nep-ipr and nep-tur
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Published in International Journal of Economic Performance - المجلة الدولية للأداء الاقتصادي, 2023, 06 (02)

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04680595

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