 PDW: Mobilizing the notion of Dysfunction and Mirror Effect: an Innovative Approach to Change Management: How did the diagnosis and mirror effect free people up to take actions for improvement? How did the consultant overcome her own apprehensions and those of management in the face of certain dysfunctions ?Mélanie Giraudet ()
Post-Print from HAL Abstract: For the context, this is an accounting firm with at the time we made interviews and mirror effect 5 partners and 56 employees. They needed support on their managerial practices and on the profession evolution toward digitalization, so I offered them my support with my PDH. To start my intervention-research I interviewed everyone working on the firm to identify dysfunctions and calculate hidden costs by asking questions and their working conditions, work organization, communication coordination cooperation, time management, integrated training, and strategy. To be more specific I interviewed partners and supervisors in individual interviews and non-hierarchical staff in collective interviews. Keywords: Dysfunction; Mirror effect; Diagnosis; Consultant (search for similar items in EconPapers) Published in 84th Annual Meeting of the Academy of Management (AOM 2024) - Innovating for the Future - Policy, Purpose, and Organizations, AOM, Aug 2024, CHICAGO, United States There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04684330 Access Statistics for this paper More papers in Post-Print from HAL |
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