L'expérimentation "Design de services": un levier de la conduite du changement en milieu universitaire

Valérie Guichon ()
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Valérie Guichon: USMB [Université de Savoie] [Université de Chambéry] - Université Savoie Mont Blanc

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Abstract: The "Service Design" experiment is a lever for change management, enabling the creation of a community of learners (teachers, staff and elected officials) through a systemic approach in order to make the transformation practices initiated within the framework of the @SPIRE project sustainable, towards an enabling organization.

Keywords: Conduite du changement; Design de services; ergonomie organisationnelle; Management de Projet (search for similar items in EconPapers)
Date: 2024-09-25
New Economics Papers: this item is included in nep-env
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Published in Cinq années de transformations de l'Enseignement supérieur, Sep 2024, Marne La Vallée, France.

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