Poseidon in the land of organizations. Emotional labor forty years after The Managed Heart

Poséidon au pays des organisations - Le travail émotionnel quarante ans après The Managed Heart

Rebecca Dickason ()
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Rebecca Dickason: CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, UR - Université de Rennes

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Abstract: This narrative review of the literature on emotional labor sets up a conversation between diverse theoretical focuses, disciplines, and research works (either well- or little-known) in order to propose a new narrative around this concept. We develop three streams: (1) emotional labor as an invisible but ubiquitous and potentially deleterious activity, (2) the shift towards a plurality of organizational frameworks, and (3) the forgotten dimensions of emotional labor. This leads us to present a synthesis of emotional labor in the form of a square.

Keywords: Emotional labor; Emotional rules; Authenticity; Emotion regulation; Occupational health; Travail émotionnel; Règles émotionnelles; Authenticité; Régulation émotionnelle; Santé au travail (search for similar items in EconPapers)
Date: 2024-07
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Published in Revue Française de Gestion, 2024, 50 (317), pp.161-183. ⟨10.1684/rfg.2024.29⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04698341

DOI: 10.1684/rfg.2024.29

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