PERFORMANCE ET SATISFACTION: UNE RELATION BIEN MOINS SIMPLE QU'ELLE N'Y PARAIT. LE CAS DE L'HÔTELLERIE

Laurent Botti (laurent.botti@univ-perp.fr), Aurélie Corne, Olga Goncalves (olga.goncalves@univ-perp.fr) and Elisabeth Robinot (elisabeth.robinot@univ-savoie.fr)
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Olga Goncalves: MRM - Montpellier Research in Management - UPVD - Université de Perpignan Via Domitia - UM - Université de Montpellier, UPVD - Université de Perpignan Via Domitia

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Date: 2016
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Published in Revue Française du Marketing, 2016, 255

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