Implementation model for NGOs based on implementation of project management methodology: an intervention research in Lebanon

Rana Barazi, Véronique Zardet () and Jérémy Clément Salmeron ()
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Rana Barazi: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Véronique Zardet: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon
Jérémy Clément Salmeron: ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, MAGELLAN - Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon

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Abstract: Non-Governmental Organizations (NGO) receive billions of dollars annually under the title of community service although being mostly lost on failed projects, unmet objectives and rework besides the high margin of overhead costs which raises a question about the amounts of money reaching the target beneficiaries. To address this question, an Intervention Research (IR) is carried out from 2017 till 2019 in a medical NGO A. We adopted the socio-economic qualimetrics approach to assess the impact of IR from the qualitative, quantitative and financial facets. Our IR comprises of valuing the impact of implementing Project Management (PM) as a methodology for enhancing productivity and efficiency, thus leading to a higher quality of services and quality of functioning, with cross-cutting quality of management. This anticipated improvement in performance would respectively increase the level of beneficiaries' satisfaction and the Return on Investment (ROI) thus ensuring growth and sustainability of NGOs in the Lebanese context.

Keywords: NGO; Intervention Research; Qualimetrics; SEAM; Quality; Efficiency (search for similar items in EconPapers)
Date: 2020-06-12
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Published in Congrès ISEOR-AOM-ODC-ISODC-MCD, ISEOR, Jun 2020, Lyon, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04710311

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