Pratiques de gestion de la qualité de la chaîne logistique et performance opérationnelle

Rym Ghariani (rim.gheryani2012@gmail.com) and Younes Boujelbene (younesboujelbene@gmail.com)
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Rym Ghariani: Université de Sfax - University of Sfax, FSEG Sfax - Faculté des Sciences Economiques et de Gestion de Sfax - Université de Sfax - University of Sfax
Younes Boujelbene: Université de Sfax, FSEG Sfax - Faculté des Sciences Economiques et de Gestion de Sfax - Université de Sfax - University of Sfax

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Abstract: To achieve a high-performance supply chain, partner companies should focus on supply chain quality management involving all parties in a supply chain network, beyond the boundaries of individual companies, for the improvement of products, services, and processes that aim to create competitive differentiation and provide value to the customer (Ross, 1998). Since the 2000s, researchers' attention to supply chain quality management has increased. (Soares et al., 2017). Implementing some practices such as involving suppliers in product design and quality improvement, communication with suppliers and customers would improve the quality, cost, delivery, and flexibility of manufacturing company performance (Hong et al., 2017).

Date: 2022-09-21
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Published in L’Economie des Ressources Naturelles: Les grandes incertitudes’’, Sep 2022, Sfax - Iles de Kerkennah, Tunisie

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