Organizational resilience as discourse: Disruptions and grief in family firms’ narratives

Carl J. Kock, Sebastien Fosse () and Marianna Makri
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Carl J. Kock: IE Business School, IE University
Sebastien Fosse: Loughborough University
Marianna Makri: University of Miami School of Business - University of Miami [Coral Gables]

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Abstract: As environment becomes more turbulent, researchers increasingly examine organizational resilience—firm's response to major disruptions. In this paper, we examine emotional regulation, a key antecedent of organizational resilience. We focus on firms that are simultaneously credited with superior socio-emotional endowment and with emotional sensitivity; this tension makes their response to those events, theoretically, unclear. Using computed-aided text analysis, we examine narratives of firms that face an exceptionally adverse three-year context—the 2007- 2009 global crisis—and how family firms, along with the grief process, use discourses to avoid expressing negative emotions or turn them into more positive ones. We discuss implications for theory on organizational resilience and family firms.

Date: 2018-09-22
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Published in Strategic Management Society 38th Annual Conference, Strategic Management Society, Sep 2018, Paris, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04739955

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