Intercultural competence in the context of intercultural service encounters: A multilevel and dynamic approach

Zorana Jerinic, Sabrina Loufrani () and Djamila Elidrissi ()
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Zorana Jerinic: Université Paris-Saclay
Sabrina Loufrani: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur
Djamila Elidrissi: GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur

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Keywords: Individual intercultural competence; Collective intercultural competence; Intercultural service encounters; Multilevel and dynamic approach (search for similar items in EconPapers)
Date: 2024-09-02
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Published in European Management Journal, 2024, ⟨https://doi.org/10.1016/j.emj.2024.08.010⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04770464

DOI: 10.1016/j.emj.2024.08.010

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