impact of the adoption and use of mobile money on household well-being. Case of households in the city of Mbandaka

impact de l'adoption et l'utilisation de la monnaie mobile sur le bien-être des ménages. Cas des ménages de la ville de Mbandaka

Elie Bola Boongo, Dieu-Merci Imo Lokwa (), Joël Bossonga Ilema () and Samuel Bola Mboyo ()

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Abstract: This study focuses on the adoption and impact of mobile money on household well-being in Mbandaka, located in the Equateur province of the Democratic Republic of Congo. The objective is to understand how this technology influences financial inclusion, mobility, and the ease of transactions between individuals from different entities, thereby affecting the overall well-being of households.The study has a dual aim. First, it seeks to identify the profile of individuals who adopt mobile money in Mbandaka. Second, it assesses the impact of mobile money usage on the socioeconomic well-being of users. The first objective aims to provide a description of the socioeconomic profile of mobile money users, considering various criteria such as age, gender, education level, and employment. The second objective is to determine whether the use of this technological innovation has indeed improved the quality of life and well-being of the households that utilize it.The study specifically targets mobile phone users with a mobile money account. A sample of 100 individuals was drawn for the survey. Data were collected on their socioeconomic characteristics before and after adopting mobile money technology. The descriptive approach adopted allows for detailing the characteristics of individuals who chose to use this service.Survey results reveal that all mobile money users interviewed (100%) prefer using this service over banks or money transfer agencies for their financial transactions. This preference is attributed to the advantages offered by mobile money, including simplicity, accessibility, and efficiency. The study also shows that 100% of respondents, who were previously excluded from the traditional banking system, were able to access financial services through mobile money usage.These findings confirm the initial hypothesis that the adoption of mobile money has a positive impact on the well-being of households in Mbandaka. By providing financial inclusion opportunities to unbanked individuals, mobile money enables them to benefit from financial services they would not have otherwise obtained. Consequently, the use of this technology appears to enhance living conditions and facilitate financial transactions for households in the city of Mbandaka.

Keywords: Mobile money; financial inclusion; Soci-economic aspects; Inclusion financière et Lutte contre la Pauvreté; Bien-être; Socio-économie; well-being; household (search for similar items in EconPapers)
Date: 2023-10-25
New Economics Papers: this item is included in nep-fle, nep-hap, nep-mon and nep-pay
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Published in Global Scientific Journals - GSJ, 2023, 12 (6)

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