Integrating Generative AI into Work: A Case Study of Changes to Core Job Characteristics

Etienne Thenoz (), Myriam Raymond, Laetitia Monnier-Senicourt (), Florence Jacob (), Aymeric Hemon-Hildgen () and Frantz Rowe ()
Additional contact information
Etienne Thenoz: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université
Myriam Raymond: UA - Université d'Angers, GRANEM - Groupe de Recherche Angevin en Economie et Management - UA - Université d'Angers - Institut Agro Rennes Angers - Institut Agro - Institut national d'enseignement supérieur pour l'agriculture, l'alimentation et l'environnement
Laetitia Monnier-Senicourt: LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université
Florence Jacob: Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université
Aymeric Hemon-Hildgen: ESSCA Research Lab - ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School
Frantz Rowe: Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université, LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - Nantes Univ - IAE Nantes - Nantes Université - Institut d'Administration des Entreprises - Nantes - Nantes Université - pôle Sociétés - Nantes Univ - Nantes Université

Post-Print from HAL

Abstract: Through a case study in a telecommunications operator, we investigate how the integration of Generative Artificial Intelligence (GAI) changes five5 core characteristics of work (Hackman and Oldham, 1976), namely skills variety, task identity, task significance, autonomy, and feedback. By drawing on 37 interviews with users from 4 job families, we identifying 11 themes across which GAIs affect these core characteristics of work. Notably task identity and autonomy are reinforced. Moreover, we discuss the need to consider how integrating GAIs into work challenges the relationships between these core dimensions of work and the psychological states they are posited to induce, namely experienced meaningfulness of work, experienced responsibility and knowledge of actual results.

Keywords: Generative AI; characteristics of work; case study; Hackman and Oldham (search for similar items in EconPapers)
Date: 2024-12-15
References: Add references at CitEc
Citations:

Published in International Conference on Information Systems (ICIS), Dec 2024, Bangkok, Thailand

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04807079

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().