The origins of digital service innovation (DSI): systematic review of ontology and future research agenda

Josip Marić (), Mirjana Pejić Bach and Shivam Gupta
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Josip Marić: Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School
Mirjana Pejić Bach: University of Zagreb
Shivam Gupta: NEOMA - Neoma Business School

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Abstract: Purpose: The purpose of this study is to disclose ontology of DSI as a novel concept in servitization community, explore the research context and themes (i.e. technological and industrial sectors) where DSI emerges, unveil methodological complexities of the research on digital servitization and DSI and provide guidelines for future research avenues regarding DSI. Design/methodology/approach: Bearing in mind the relative novelty of DSI as a concept in servitization literature, the authors adopted a systematic literature review approach to identify 111 peer-reviewed articles published in English language and available in business and management disciplines via scholar databases (Scopus). The analysis of literature discloses descriptive and thematic insights regarding digital servitization and DSI. Findings: The study provides valuable insights from the descriptive and thematic analyses where classification of articles per publication year, citations, methodology/type of the paper, geographical location of data collection, as well as industrial sector and technological contexts are discussed. Moreover, the unique value of this study is observed through its specific focus on the characteristics of DSI-related literature. Originality/value: The study is among the first of its kind to provide extensive descriptive and thematic insights on the available literature dealing with digital servitization and DSI, mapping out prior research across a wide spectrum of publication outlets and illustrating the chronological evolution of research on digital servitization and DSI.

Keywords: digital service innovation; DSI; digital servitization; systematic literature review (search for similar items in EconPapers)
Date: 2024-02-28
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Published in Journal of Service Management, 2024, 35 (2), pp.141-175. ⟨10.1108/JOSM-12-2022-0404⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04808717

DOI: 10.1108/JOSM-12-2022-0404

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