The role of socially rich photos in generating favorable donation behavior on charity websites

Soffien Bataoui () and Emmanuelle Boch ()
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Soffien Bataoui: CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes
Emmanuelle Boch: CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes, VALLOREM - Val de Loire Recherche en Management - UO - Université d'Orléans - UT - Université de Tours, IAE Tours Val de Loire - Institut d'Administration des Entreprises (IAE) - Tours Val de Loire, UT - Université de Tours

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Abstract: While online retail sites succeed in reinforcing perceptions of human warmth on their websites thanks to more and more interactive technologies, the charitable sector cannot, for lack of human, technical and financial resources, make use of such technologies. This research paper demonstrates the potential of a simple tool: the socially rich photo. Although the literature has extensively documented how photos impact visitor behavior in online environments, research in the context of donations through charity websites is rare and has provided contradictory results. By focusing more closely on the role of the individual represented in such photos (the recipient of a donation versus the donor), our studies, conducted in France, offer additional insights on the subject as well as managerial advice for organizations.

Date: 2023
Note: View the original document on HAL open archive server: https://hal.science/hal-04809364v1
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Published in Journal of retailing and consumer services, 2023, 74, pp.103429. ⟨10.1016/j.jretconser.2023.103429⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04809364

DOI: 10.1016/j.jretconser.2023.103429

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