Customer experience (CX) research on intelligent conversational agents. A machine learning study

Camilo Rojas () and Rita Valette-Florence ()
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Camilo Rojas: CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes
Rita Valette-Florence: CERAG - Centre d'études et de recherches appliquées à la gestion - UPMF - Université Pierre Mendès France - Grenoble 2 - CNRS - Centre National de la Recherche Scientifique, CERAG - Centre d'études et de recherches appliquées à la gestion - UGA - Université Grenoble Alpes

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Date: 2022-01-01
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Published in ACR Latin American Advances, Jan 2022, Quito, Équateur

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