Comment la téléconsultation modifie les perceptions du "prendre soin" ?: Une étude qualitative par une double perspective patients - professionnels de santé

Amélie Loriot
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Amélie Loriot: DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique

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Abstract: The rise of teleconsultation has disrupted the traditional dynamics of consultation. The patient-health professional relationship and the heart of the "colloque singulier" - care - are being challenged at a distance. This research aims to understand how patients' and health professionals' perceptions of care are shaped, and how teleconsultation affects them. Semistructured interviews were conducted with 24 patients and 16 health professionals. This research identified four dimensions (functional, emotional, cognitive, symbolic) structuring the stakeholder's feeling of care during a [tele]consultation, contributing to the literature on carefrom a marketing perspective. By distinguishing various levers of influence, this study provides food for thought on ways to re-enchant perceived care by combining face-to-face consultations and teleconsultations in care pathways.

Keywords: digitalisation des soins; téléconsultation; prendre soin; relation patient professionnel de santé; théorie du care (search for similar items in EconPapers)
Date: 2024-06
Note: View the original document on HAL open archive server: https://hal.science/hal-04851126v1
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Published in Marketing & Valeur(s) Création et destruction de valeur(s) pour la société, Jun 2024, PARIS, France. pp.1-14

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