Adopting a technological innovation to improve patient care cooperation

Sarah Garidi () and Meriam Karaa ()
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Sarah Garidi: CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine
Meriam Karaa: LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris]

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Abstract: The French healthcare system is adopting patient-centred technological innovations to improve patient pathways. This study examines factors influencing the adoption of such innovations, focusing on the ViaTrajectoire tool – a regional IT platform involving patients, professionals, and institutions. Using a qualitative case study in a Grand Est hospital, data were collected via 13 semi-structured interviews, participant observation, and document analysis. The research identifies factors promoting or hindering adoption, categorised into organisational, individual, and innovation-specific dimensions, based on a theoretical model. It evaluates the tool's usage, benefits, and limitations, while proposing contributions and future directions. A comprehensive literature review enriches the theoretical framework, shedding light on how technology adoption unfolds in healthcare contexts.

Keywords: Patient pathways; adoption technological innovation; coordination (search for similar items in EconPapers)
Date: 2025-01-21
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Published in Supply Chain Forum: An International Journal, 2025, pp.1-21. ⟨10.1080/16258312.2024.2446011⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04913387

DOI: 10.1080/16258312.2024.2446011

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