Performance Management Systems in Micro, Small, and Medium Enterprises: Lessons learned from Times of Uncertainty

Laura Broccardo, Elisa Ballesio, Edoardo Crocco and Daniele Giordino
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Laura Broccardo: UNITO - Università degli studi di Torino = University of Turin
Elisa Ballesio: UNITO - Università degli studi di Torino = University of Turin, UniCA - Université Côte d'Azur
Edoardo Crocco: UNITO - Università degli studi di Torino = University of Turin
Daniele Giordino: Università Telematica Pegaso

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Abstract: The rising popularity of performance management systems (PMSs) as a means of navigating the uncertain competitive landscape shaped by the ongoing impact of the COVID-19 pandemic and the recent economic crises and armed conflicts is a well-documented phenomenon in the field of managerial studies. A substantial body of research has been dedicated to examining the role of PMSs in facilitating decision-making processes, strategy implementation, and management efficiency within large organizations. However, a clear discrepancy exists between theoretical and practical perspectives on the implementation and utilization of PMSs in medi-um, small, and micro-enterprises. This article relies on 26 in-depth interviews with entrepreneurs and accountants involved in performance assessment in medium, small and micro-enterprises in Italy. The results demonstrate that the unprecedent-ed levels of uncertainty brought about by the advent of the COVID-19 and the subsequent periods of economic crisis have stimulated a more intense and com-prehensive use of PMSs among medium and small enterprises. In contrast, micro-enterprises have not been affected in their reconsideration of performance moni-toring. This work aims to provide scholars, managers, financial advisors, and con-sultants with a more precise overview of PMS in small and micro enterprises. It also strives to complement the limited number of studies on this topic by providing valuable theoretical and practical implications that both scholars and practitioners can leverage. Additionally, future research avenues are provided.

Keywords: Performance management systems; MSMEs; Small and micro enterprises; Multiple case study; Micro business (search for similar items in EconPapers)
Date: 2024-12
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Published in MANAGEMENT CONTROL, 2024, 3, pp.15-38. ⟨10.3280/maco2024-003002⟩

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04915653

DOI: 10.3280/maco2024-003002

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