Contribution à une connaissance « praticable » du travail émotionnel des téléconseillers

Yves Moulin () and Sebastien Mainhagu ()
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Yves Moulin: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg - EM Strasbourg - École de Management de Strasbourg = EM Strasbourg Business School
Sebastien Mainhagu: Humanis - Hommes et management en société / Humans and management in society - UNISTRA - Université de Strasbourg - EM Strasbourg - École de Management de Strasbourg = EM Strasbourg Business School

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Date: 2013-11-20
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Published in 24e Congrès AGRH - La GRH : pour une connaissance praticable, Université Paris 1 Panthéon-Sorbonne; Université Panthéon-Assas, Nov 2013, Paris, France

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Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-04919288

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